Carriage Hire Terms and Conditions

  1. Scheduled Tours: Booking terms and conditions are provided when you book online - please refer to your booking confirmation which will detail all terms and conditions of hire.

  2. Event Hire: Booking terms and conditions are provided separately with your quotation and / or event pack.

  3. Quotations are provided with an expiry date. The quotation is only valid up to that date. Once expired, a new quotation is provided and pricing may change. 

Current Terms and conditions issued: Royal Borough of Windsor_Carriages_Terms and Conditions April 2022.doc

Complaints and disputes.

We welcome feedback from customers as it helps us to maintain / improve standards. Should the organizer be unhappy about any aspect of the event or trip, they should firstly notify the driver and or groom who will endeavour to rectify any problems. Complaints arising should then be notified in writing to the registered office as soon as possible, no later than 7 days after the event.

Welfare Policy

As a long established business, we have a lifelong commitment to animal welfare and the prevention of cruelty to animals. We adhere to the Royal Borough of Windsor and Maidenhead Council regulations as a Licensed Hackney Carriage Operator.

 

This requires the following key activities are completed annually:

  • Horses vetted for general health and soundness to work.

  • Carriage and Harness safety assessments.

  • We also have our own Windsor Carriages Hackney Carriage regulations and operating processes built from experience over the past thirty years in which all coachmen and grooms are trained. These ensure the best possible welfare for the horses, maintenance of the carriages and equipment and preservation of our traditions.

We welcome questions from consciousness visitors and encourage discussion.

Extreme Weather Policy

 

Hot Weather

While heat may not be considered extreme in the UK, caution is taken when we experience a prolonged period of abnormally hot weather. We deem this to be when temperatures are consistently above 25 degrees for more than a few days. Under these heatwave conditions both horses and humans are at risk of collapse from heat exhaustion, so in this situation, consideration and care is taken and tours will be cancelled where needed.

 

Wind / Rain / Snow

We take guidance from the Crown and if Windsor Great Park is closed for safety; carriage operations would also be suspended.

Website Terms and Conditions

  1. Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Windsor Carriages’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.  

  2. The term ‘Windsor Carriages’ or ‘us’ or ‘we’ refers to the owner of the website whose registered domain is www.windsorcarriages.co.uk and www.windsorhorsedrawncarriages.co.uk. Our companies’ house registration number is No. 09597400. The term ‘you’ refers to the user or viewer of our website.

  3. The use of this website is subject to the following terms of use.

    1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    2. If this website may use cookies to monitor browsing preferences, none of the cookies used on our website contain information that could personally identify visitors, with all statistical data based on anonymous visits.

    3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) and owners cannot be held liable for

      any damages or implications caused by visiting any links.

    9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

  4. Website Links

    1. Shortened Links in Social Media Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

    2. Uses are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

    3. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

  5. Privacy Policy

    1. This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

    2. This privacy policy is for this website which is owned by The Royal Borough of Windsor and Maidenhead Horse Drawn Carriages Ltd, and governs the privacy of its users who choose to use the website. The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

    3. Contact & Communication: Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk.

    4. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.

    5. GDPR Update 25th May 2018: Customer data for bookings and email subscription is managed within our updated website privacy policy. 

    6. By subscribing to email updates via the Windsor Carriages newsletter you consent to receive emails about Windsor Carriage schedule updates and news. You have certain rights under applicable privacy laws and can withdraw your consent at any time. See our privacy policy for more information. 

    7. Email Newsletter subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.

    8. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.

    9. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this websites email newsletter programme. A small fee will be payable. If you would like a copy of the information held on you please write to the business address in the Contact section.

    10. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no far a comprehensive list). This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

    11. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will be detailed instead. 

  6. Your Credit Card data:

    1. We are committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.

  7. Intellectual Property Rights

    1. Windsor Carriages is a trademark owned and operated by The Royal Borough of Windsor and Maidenhead Horse Drawn Carriages Ltd. Licensed as a Hackney Carriage by The Royal Borough of Windsor and Maidenhead. Registered in England and Wales Limited Company number 09597400.

 

Our registered office address for all correspondence and invoicing is our office address:

Windsor Carriages, Office Suite 004, Index House, Ascot, Berkshire, SL5 7ET.

Please note this is not the same location as our stables or tour start locations.

 
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