Accessibility
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Experiences in Windsor Great Park for Everyone
Windsor Carriages is committed to making changes to allow our trips to be accessible for all. We want as many people as possible to be able to use this website and our services. Please contact us by phone if you would like us to talk you through our website and the services we offer.
In recent news, our accessibility expert Rebecca has carefully mapped out Windsor's step-free venues. We've discovered an ideal private dining room just 14 steps from where your carriage arrives, offering full wheelchair access. This venue proved perfect for a Christmas celebration and serves as an excellent base for multi-generational families, allowing grandparents a comfortable place to rest while family members explore Windsor's attractions.
We are committed to ensuring all guests can enjoy our experiences comfortably and safely. For our hosted experiences, we accommodate all dietary preferences and requirements, from gluten-free to vegan options, working with carefully selected local partners who maintain the highest standards of food preparation and allergen awareness. For guests with allergies, compromised immunity, or those who require additional health precautions, we can provide protective screening between our staff, horses, and guests to maintain appropriate hygienic separation. Please inform us of any specific requirements when booking, and we will ensure appropriate arrangements are made to make your experience both safe and memorable.
If you have any questions or recommendations about accessibility, please contact us on 01753 981980 or via email info@windsorcarriages.co.uk
Is it bumpy?
No. All carriages have excellent suspension to provide a smooth ride with wide and low steps with hand rails.
Is it easy to access the carriage?
We recommend asking your guests if they can weight bear on one leg while lifting the other 30cm from the ground while holding onto something. If they can do this, they will be able to access all carriages.
Are there steps?
Yes, The King John Carriage used for Heritage rides has 2 steps into the carriage and your groom and guide will happily assist you.
Can I hire mobility equipment?
Mobility aids can be hired in Windsor.
Accessibility information for Windsor Great Park.
We are a safe and understanding environment for children and adults with unpredictable physical movements & sounds.
Can we hear the guide?
From April 2023 we have a Wireless Voice Amplifier Bluetooth Speaker available for our guide to be heard at higher volumes where required. Please note on your enquiry if this will be required.
Can I bring my service animal?
Yes on private carriages.
Accessibility Statement for Website
Website Accessibility Statement
Accessibility Statement for Windsor Carriages
Windsor Carriages is committed to ensuring digital accessibility for people with disabilities. We want as many people as possible to be able to use our website with confidence and ease. We are continually working to improve the user experience for everyone and to apply relevant accessibility standards.
Our Commitment
We aim to make our website as accessible as possible. This means you should be able to:
– navigate most of the website using just a keyboard
– listen to most of the website using a screen reader
– zoom in up to 200% without the text spilling off the screen
– use the site with reasonable ease if you have visual, hearing, motor or cognitive impairments
We are actively working to increase the accessibility and usability of our website, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.
How Accessible This Website Is
We know some parts of this website are not yet fully accessible:
– Some images may not have fully descriptive alt text
– Some PDF documents may not be fully accessible to screen reader software
– Some interactive forms may be difficult to navigate using assistive technologies
We are working to address these issues as part of our ongoing website development.
What To Do If You Cannot Access Parts of This Website
If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please contact us:
Email: hello@windsorcarriages.co.uk
Phone: +44 1753 981980
Postal address: Windsor Carriages, 54 Vale Road, Windsor, Berkshire, SL4 5LA
We will consider your request carefully and aim to get back to you within 5 working days.
Reporting Accessibility Problems
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact us at bookings@windsorcarriages.co.uk.
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
Technical Information About This Website’s Accessibility
Windsor Carriages is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the WCAG 2.1 AA standard, due to the non-compliances listed above.
Preparation of This Accessibility Statement
This statement was prepared on: 20 January 2026
It was last reviewed on: 20 January 2026
This website was last tested on: 20 January 2026. The test was carried out internally as part of our website review process.
