Accessibility
Find out more
Experiences in Windsor Great Park for Everyone
We want as many people as possible to enjoy our privately hosted visits and use this website. Please contact us if you would like us to talk you through the information or discuss your requirements.
Step-free dining settings, places to pause and a pace suited to your guests can help make a Windsor day comfortable for different generations. We discuss suitable arrangements personally.
Please tell us about dietary, mobility or other access requirements when enquiring, so we can consider what is appropriate for your visit.
Contact us on 01753 981980 or email info@windsorcarriages.co.uk.
Is it bumpy?
No. All carriages have excellent suspension to provide a smooth ride with wide and low steps with hand rails.
Is it easy to access the carriage?
We recommend asking your guests if they can weight bear on one leg while lifting the other 30cm from the ground while holding onto something. If they can do this, they will be able to access all carriages.
Are there steps?
Yes, The King John Carriage used for Heritage rides has 2 steps into the carriage and your groom and guide will happily assist you.
Can I hire mobility equipment?
Mobility aids can be hired in Windsor.
Accessibility information for Windsor Great Park.
We are a safe and understanding environment for children and adults with unpredictable physical movements & sounds.
Can we hear the guide?
From April 2023 we have a Wireless Voice Amplifier Bluetooth Speaker available for our guide to be heard at higher volumes where required. Please note on your enquiry if this will be required.
Can I bring my service animal?
Yes on private carriages.
Accessibility Statement for Website
Website Accessibility Statement
Accessibility Statement for Windsor Carriages
Windsor Carriages is committed to ensuring digital accessibility for people with disabilities. We want as many people as possible to be able to use our website with confidence and ease. We are continually working to improve the user experience for everyone and to apply relevant accessibility standards.
Our Commitment
We aim to make our website as accessible as possible. This means you should be able to:
– navigate most of the website using just a keyboard
– listen to most of the website using a screen reader
– zoom in up to 200% without the text spilling off the screen
– use the site with reasonable ease if you have visual, hearing, motor or cognitive impairments
We are actively working to increase the accessibility and usability of our website, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.
How Accessible This Website Is
We know some parts of this website are not yet fully accessible:
– Some images may not have fully descriptive alt text
– Some PDF documents may not be fully accessible to screen reader software
– Some interactive forms may be difficult to navigate using assistive technologies
We are working to address these issues as part of our ongoing website development.
What To Do If You Cannot Access Parts of This Website
If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please contact us:
Email: hello@windsorcarriages.co.uk
Phone: +44 1753 981980
Postal address: Windsor Carriages, 54 Vale Road, Windsor, Berkshire, SL4 5LA
We will consider your request carefully and aim to get back to you within 5 working days.
Reporting Accessibility Problems
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact us at bookings@windsorcarriages.co.uk.
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
Technical Information About This Website’s Accessibility
Windsor Carriages is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the WCAG 2.1 AA standard, due to the non-compliances listed above.
Preparation of This Accessibility Statement
This statement was prepared on: 20 January 2026
It was last reviewed on: 20 January 2026
This website was last tested on: 20 January 2026. The test was carried out internally as part of our website review process.
