Frequently Asked Questions
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Please read our FAQs below where many questions are answered.
I received a gift certificate, how can I book?
Your online code can be used to book online at check out. No online code? Please call us and we will be happy to assist.
Where does the carriage take me?
The carriage travels along The Long Walk returning you to where you started.
The carriage will stop for photos along the route. This a return trip; the carriage returns you to where you started.
Where do I meet the carriage?
Join us on the Long Walk, a short 3-minute walk from the Windsor Castle Visitors Centre. Postcode: SL4 1LB
There is no parking, drop off only.
How far are you from Windsor Castle?
Just a short 3-minute walk from the Windsor Castle Visitors Centre.
Where can I find information on the Guard Change at Windsor Castle?
Please note the town is closed to traffic between 10.30 and midday.
Car parks are located outside this closed area.
Where can I find reviews of your experiences?
Do you run on time?
Yes, 95% of the time, we have got rather good at timings over the last 10 years since we started bookings in advance. We do reserve the right to move your booking by up to 10 minutes on the day or up to 1 hour with 24 hours notice should our schedule change due to the management of the horses / their break times. This is rare but the horses will always come first. We will call you if this is the case and we thank you for your understanding. If you are running to a tight schedule, please call us at: +441753 981980 and we can advance review that days operation.
How do I book a carriage?
Do you point out anything during the ride? Do we get a photo? Can we meet the horses?
Yes, Your groom is your guide and will point out interesting places along the route.
At least one photo is taken on your phone as a memory of your trip with us.
You will be introduced to the horse/s on your arrival and can spend as little or as much time meeting and learning about them, all within your booking time.
Can we bring our own food and drink?
We do not allow food and drink inside the carriage on our shared Heritage Rides.
Can I seat a toddler on my lap?
Yes we allow up to two children under the age of two to be placed on laps.
Can I bring my dog?
Yes we accept dogs in private carriages. They can be lifted or walk the steps into the 6 seater King John and George Wagonette carriages which predominantly operate. The Queen Victoria carriage has low scooping sides so is only suitable for small dogs that can be seated on your lap. Please call us to check that days carriage and book your pet in with us.
Where do I park my car?
The most convenient and economical parking on Saturdays would be in Alma Road.
The following car parks are also within walking distance from the carriage meeting point:
Windsor Yards - Multi-storey, 126 King Edward Court, Windsor SL4 1TH
Alma Road Car Park, Alma Road Windsor SL4 3HY
River street, River Street Windsor SL4 1QT
Victoria Car Park, Victoria Street Windsor SL4 1EG
Train - Windsor and Eton Central & Windsor and Eton Riverside stations are both approximately 5-10 minute walks from the carriage meeting point. The carriage can collect from the stations on our Town and Castle experience.
What if the weather is poor?
Windsor Carriages operate in all-weather unless Windsor Great Park issues a safety warning.
Please check the weather before visiting and dress appropriately.
All carriages are equipped with blankets and umbrellas for your comfort.
During wet weather, umbrellas are provided while you enter and exit the carriage.
Does the experience include entry to Windsor Castle
No. Entry to the actual castle where you can purchase a ticket to enter is not included in your tour. The carriage operates on The Long Walk which is outside of the paid entry to the Castle.
Why is there a booking fee?
There is a small cost to both you and us for the use of the online system. Automated scheduling and online booking confirmations and reminder emails allow us to best manage the schedules for the horses and provide an excellent level of service in your experience.
Can I book two carriages at the same time?
Our book online heritage rides only operates one carriage at a time. If you would like a carriage for 12 people, you can book two carriage trips, one after the other. Additional carriages can be booked for groups, please contact us for more information.
Is the carriage suitable for all ages and abilities?
Please read our accessibility information here.
You can read more in our welfare policy.