A Guest Story: Curated Itineraries & Events: Bespoke Windsor Experiences

Heritage Hospitality, Reimagined

When the traditional horse-drawn taxi rank closed over twenty years ago, the Windsor Carriages faced a choice: let the past fade—or elevate tradition into something timeless. We chose the latter. What followed has been decades of reinvention: moving away from walk-up taxi rides and toward privately hosted experiences and events, seamlessly blending heritage, storytelling, and elegant hospitality.

The Art of Curation

Carriages no longer wait in town. The horses and carriages are prepared specifically for each event, and the experience begins the moment the guest’s driver opens the door. Every element, timing, Castle access, lunch reservations, river boats, and local experts is considered in advance and managed with quiet precision.

In this month's blog, we'd like to share one such experience we recently created. Our guests, Rachel and her family, from Texas, were kind enough to allow us to share their story, offering a glimpse into how we craft the perfect Windsor visit.

Rebecca, Windsor host, with our guest Rachel.

Crafting the Perfect Windsor Experience: Meet Rebecca, Your Windsor Host.

The Art of Personalisation:

Every great Windsor experience begins with understanding our guests.

1. Initial Consultation:

Rachel reached out to us two months before her planned visit. Our specialist, Rebecca, promptly scheduled a video call to discuss Rachel's wishes, preferences, and vision for their day in Windsor.

2. Windsor Bespoke Experience:

Based on Rachel's interests, we curated a day that included:

- A guided tour of Windsor Castle

- Lunch at a carefully selected local pub

- A visit to the Windsor & Eton Brewery

- Our signature horse-drawn carriage ride through Windsor Great Park

- An evening attendance at St. George's Chapel for Evensong

3. Attention to Detail:

Knowing Rachel's family were animal enthusiasts, we made sure to pack binoculars for deer spotting during the visit to the estate.

4. Seamless Execution:

On the day of their visit, we arranged private car transfers from London, ensuring a stress-free journey. Rebecca personally met the family to welcome them to Windsor and guide them between activities.

The Long Walk

The Result: A Perfect Windsor Visit

In Rachel's own words: "Our day in Windsor was a fairytale! From the moment the car picked us up in London, everything went smoothly and was enjoyable."

What Sets Us Apart:

Unparalleled Local Knowledge: Our deep connections with local attractions and intimate knowledge of Windsor allow us to create truly immersive experiences.

Flexibility and Responsiveness: We're always ready to adjust plans or provide personal assistance.

Seamless Integration of Experiences: From castle tours to a boat ride, we ensure each element of the day flows smoothly into the next.

Rachels Testimonial

1.    How did you find the booking process for our services?

'Booking was easy! I sent a query online and Rebecca reached out promptly.'

2.    Were our communication and customer service satisfactory during the planning stages?

'Rebecca booked a video call where we talked through my plans, likes, dislikes, desires and wishes for how I wanted to spend our time in Windsor. She was so knowledgeable of the town and all the activities, restaurants, tours and such that would complement our plans. She was very intentional in understanding exactly what would make our visit perfect and tailored every detail to my responses.'

3.    How would you describe the quality and condition of the carriage and horses on the day of your event?

'The carriage was wonderful, and our horse was such a good boy! Our driver was at ease and had a great rapport with his horse, allowing for a comfortable and enjoyable ride.'

4.    Did our team meet your expectations on the day itself? How was your overall experience with the staff?

'Our day in Windsor was a fairytale! From the moment the car picked us up in London, everything went smoothly and was enjoyable. We toured the castle, and then Rebecca met us to walk/guide us to the pub I had chosen for lunch…and even took the time to walk me past my old childhood home that I had mentioned to her in our planning call! She knew where all the best pubs/restaurants were….which shops I would enjoy, and told wonderful stories and facts about various buildings/landmarks we passed. Then we took the carriage into Windsor Great Park and enjoyed sparkling wine while viewing the red stag and enjoying the views of the castle. We even stopped for some great photo ops!'

5.    Were there any specific moments or aspects of the service that stood out to you?

'I was a little hesitant about using a map to walk to one of our itinerary stops, and Rebecca put all my worries to rest by showing up in person and walking us there! She was so friendly and helpful…people even assumed she was part of our family when she was taking photos for us and offered to let her jump in the photo with us…!'

6.    Would you recommend our services to others? If so, why?

'Absolutely. Customer service is top-notch and the experience was truly unforgettable.'

Thank you, Rachel and family entrusting us with your visit.

Whether you're planning your first visit to Windsor, celebrating a special occasion, or organising a corporate event, we're here to elevate your Windsor experience. Let us craft an unforgettable journey through our royal town, tailored perfectly to you.

Next Up > Discover Windsor's Secrets