Frequently Asked Questions

Windsor is conveniently located just 20 miles from central London and 7 miles from Heathrow Airport. We recommend you allow us to manage your transfers either by car from London and Heathrow for a seamless day, or let us guide your arrival by train with carriage collection from the station.

BY PLANE

The UK’s busiest and best connected airport, Heathrow is only 15 -30 minutes drive to Windsor, offering direct flights from more than 90 countries. Windsor is also easily accessible from all other London airports.

BY TRAIN

Travelling to Windsor by train from London, takes around one hour. Trains to Windsor & Eton Riverside run regularly from London Paddington and London Waterloo to Windsor and Eton Central stations.

BY CAR

Windsor and the Royal Borough is easily accessible via the UK motorway network and can be easily reached via the M4 (junction 6), the M3 (junction 3), the M25 (junction 13) and the M40 (junction 4). Around 1 hour from London.

Yes. Every Windsor Carriages experience includes either a knowledgeable Windsor Great Park estate guide or an accredited Windsor Castle guide, depending on your itinerary.

In addition, your dedicated event coordinator or Windsor host will accompany you throughout your time with us, offering seamless support, thoughtful hospitality, and insight into the stories that bring Windsor to life.

The historic Victorian carriage stand that served Windsor for over 100 years is no longer in operation. Today, we've evolved our 175-year-old business to offer a more personalised approach:

• All carriage experiences are pre-arranged

• Our teams and horses arrive specifically for each booked experience

• This system allows us to prioritise horse welfare while maintaining the highest service standards

• Locations vary based on castle guard changes and town events

• We handle all logistics, parking, and tour arrangements

This modern approach means:

• Less waiting time for our horses

• More tailored experiences for our guests

• Better coordination with Windsor's events calendar

• Enhanced personal service

• Seamless experience management

As Windsor's premier luxury experience curator, we offer an extensive range of services tailored to your desires. Every experience is personally curated to your preferences, and our connections throughout Windsor ensure exclusive access and memorable moments. From intimate couples' experiences to large group arrangements, we pride ourselves on making the impossible possible in our royal town.

Transportation & Transfers

- Luxury airport pickups from Heathrow and London airports

- Private chauffeur services

- Helicopter transfers

- First-class rail arrangements

Please note we are unable to book flights or international travel.

Accommodation

- Luxury hotel bookings at Windsor's finest properties

- Private castle-view apartments

- Historic townhouse rentals

- Boutique B&B arrangements

Water Experiences

- Private Thames boat tours

- Luxury river cruises

- Champagne sailing experiences

- Riverside picnic arrangements

Guided Explorations

- Expert-led walking tours

- Ghost tours of historic Windsor

- Photography tours

- Garden and horticultural tours

- Royal shopping experiences

Dining & Entertainment

- Fine dining reservations

- Private chef experiences

- Wine tasting sessions

- Historic pub tours

- Afternoon tea arrangements

Special Occasions

- Marriage proposals

- Anniversary celebrations

- Birthday surprises

- Corporate events

- Family reunions

Cultural Immersion

- Local artisan workshops

- Culinary masterclasses

- Historical reenactments

- Traditional English experiences

Seasonal Specialties

- Christmas light tours

- Royal Ascot arrangements

- Guard change viewings

- Festival and event access

Sports & Recreation

- Golf arrangements at prestigious courses

- Horse riding experiences

- Polo experiences

- Private tennis coaching

We're committed to making our experiences accessible to all:

• Wheelchair-friendly routes

• Modified experience options

• Special dietary arrangements

• Accessible restaurant selections

• Priority parking arrangements

• Support for various mobility needs

Please contact us to discuss your specific requirements, and we'll create a comfortable, enjoyable experience for all guests.

Yes! As Windsor's premier carriage experience provider, we actively partner with travel trade professionals. We offer:

For Travel Advisors & Luxury Concierge Services:

- Dedicated account management

- Priority booking system

- Net and commissionable rates

- Marketing materials and high-resolution imagery

- Product training for your team

- VIP client handling

For Tour Operators & DMCs:

- Flexible group rates

- Pre/post cruise tour options from Southampton

- London day trip extensions

- Corporate incentive programs

- Multi-language guides available

- Full documentation and risk assessments

Through our Client Portal, we can provide a centralised hub for vital info, documents, and contracts. Clients can log in anytime, anywhere, with a direct link to your bookings—no more email search or scattered files.

Absolutely! We specialise in creating memorable corporate experiences in Windsor:

For Business:

• Client entertainment programs

• Team building experiences

• Product launches

• Incentive travel rewards

• Conference social programs

• Board meeting enhancements

• Annual partner events

We Offer:

• Exclusive castle-view reception venues

• Private dining arrangements

• Professional photography

• Corporate branding opportunities

• Full event management

• Flexible group sizes

• Business-friendly VAT billing

Windsor's calendar is filled with royal occasions and seasonal celebrations:

Spring/Summer:

• Royal Ascot week experiences

• Guard Change viewing arrangements

• Garden tours and picnics

• Thames river experiences

Autumn:

• Harvest and woodland tours

• Castle photography experiences

• Autumn colour photoshoots

Winter/Christmas:

• Festive carriage experiences

• Christmas light tours

• Mulled wine experiences

• New Year celebrations

No.

We accept all major credit cards, including American Express.

While we can't apply on your behalf, we'll guide you through the process. From March 5, 2025, EU citizens need a £10 eTA to enter the UK. This authorization is valid for 2 years and allows multiple visits of up to 6 months each.