Frequently Asked Questions

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Have a question? View our most asked questions here..

How do I book a carriage?

On line here on this website for our scheduled trips where available. If you cannot find the date you would like please sign up to our newsletter, on the contact page, to be the first to know when new dates and times are added.   We are not currently taking 2022 bookings while we await Her Majesty's Platinum Jubilee Event Schedule. For safety we do not operate in busy times or during major events.

Can I book two carriages at the same time?

No, we only operate one carriage at a time. If for example you would like a carriage for 12 people, you would need to book two carriage trips, one after the other. If you can't find two trips to suit online, send us an email and we can look at the day in question and see if we can add further times.

Is the carriage suitable for all ages and abilities? 

Yes. We have guests from 3 weeks old to 103 years old. The wagonette 6 seater carriage used on our scheduled book on line trips has two wide and low steps with hand rails . The step is 30cm from the ground. Children under 3 tend to fall asleep to the rhythm of the carriage.  We are unable to store wheelchairs or mobility scooters on the carriage but we can arrange storage of these and collection of guests from the centre of town. Please call or email before you book and we can arrange.

Does the ‘driver’ point out anything during the ride? Do we get a photo?

Yes, a groom accompanies the trip and will point our interesting places along the route. Your groom will happily chat away for as much as or a-little as you wish. A photo is also taken as a memory of your trip with us. 

Can I bring my dog? 

As of Sept 2020 we no longer take dogs in the carriage except assistance dog.

What are your Covid precautions? 

Please find them here.

Do we share the carriage with others? 

No. You do not share with others. Pricing is per carriage, exclusive for yourselves.

Where do I meet the carriage? 

Please check your booking confirmation for where to meet the carriage.

Details of parking in Windsor can be found on the visit Windsor website,

What if the weather is poor?

Please assume your tour will go ahead unless we contact you.

As of March 2021 all our carriages are covered so we operate in all weathers except where safety warnings are issued by the authorities.

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